Millions of customers switch in the last twelve months
3.3 million electricity customers have changed supplier in the last twelve months since Energy UK started publishing the monthly switching report. The last year has also seen around 1.3 million customers move from a large supplier to a small one. The total number of electricity switches remained consistent with the previous twelve months. However for the same period, the percentage of people moving from a large supplier to a small one doubled from 19 per cent to 41 per cent.
Angela Knight, chief executive of Energy UK said:
“Competition and choice help customers get a good deal. As more companies enter the market the range of deals across the sector becomes more varied and today’s switching numbers show customers are clearing taking advantage of the choice on offer.
“There has been a shift in how customers choose supplier. The percentage of switches to small suppliers has doubled in the last twelve months and the market share of these companies has grown significantly. Companies of all sizes are offering varied and competitive deals so if a customer hasn’t switched in a while they should log on to a price comparison site or call their supplier to see if they could save by switching.”
Notes for editors
- Information about the switching process can be found on the Energy UK website.
- Electralink provides a secure service to transfer data between the electricity market participants. The company operates the Data Transfer Network (DTN) which underpins customer switching, meter interoperability and other business processes critical to a competitive electricity market.
- The Cornwall Energy reports on competition in the energy sector can be found on the Energy UK website.
- The Ipsos MORI report on consumer experience is available on the Energy UK website.
- The electricity switching report for November is available online.