The voice of the energy industry

Energy UK’s response to the Consumer Futures’ Energy Companies Complaints League Table

In response to Consumer Futures’ Energy Companies Complaints League Table, Energy UK said:

“The vast majority of energy customers are happy with the service they get with only around one in every fourteen hundred customers likely to need to contact their supplier about a problem.  Most complaints only need a phone call to sort out – around four out of five queries are resolved by the end of the next working day - but, if the problem cannot be resolved, the energy ombudsman is there to ensure problems get fixed.

“Energy companies take their relationship with customers extremely seriously and work hard to improve customer service. Our members are working to make things more open and clear for customers including: making it easy to switch; making sure customers are on the right deals for them; explaining bills so customers understand what they are paying; and simplifying tariffs.”

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