Energy UK comments on ECC committee report
Responding to the Energy & Climate Change Committee report on Prices, Profits & Poverty, Angela Knight, Chief Executive of Energy UK, said:
“We take the criticisms and recommendations in this report seriously and, as it recognises, we have gone a long way in improving the information we provide. We have seen radical change – there are fewer tariffs and the new deals are clearer so it is easier to compare, bills have been simplified so they are easier for customers to follow and it is simple to switch from one supplier to another. The industry is also committed to helping customers who are struggling to pay their bills. Many companies have their own schemes and, across the industry, Energy UK runs the Home Heat Helpline.
“Energy companies all publish annual accounts and, in addition, both the generation and supply parts of the business provide Ofgem with all the information about revenues, costs and profits for which the regulator asks. Profit is necessary for employment and investment in this country so we can build the new power stations that will provide ongoing security of supply. We recognise there needs to be open and honest dialogue between all parties and that customers understand their bills also include the cost of the distribution system as well as the environmental and social levies.
“We know there is more to do and trust takes time to rebuild. We will continue to work with customers, government and the regulator as well as consumer groups to make things better.”