Energy UK response to uSwitch 'over-complicated' bills research
in response to uSwitch research claiming people are being left confused by over-complicated household bills, including energy bills, Energy UK said:
“There is a lot of information that companies are required to include on customers' bills, but they are working hard with the government, Ofgem and consumer groups to make bills as clear as possible.
Work is in progress and improvements have already been made with simpler bill designs, the reduction of 'jargon’ and unnecessary information, and the addition of personalised advice on saving money. Companies will continue to listen to their customers and work to make it easier for people to find the best deal for them either by using their energy bill or their Annual Energy Statement.
If you are having trouble understanding any part of your bill, call your energy company and ask them to explain it to you.”
- Energy UK press office - 020 7747 2941
- Out of hours - 07500 707 327