The voice of the energy industry

Energy UK response to Ofgem's consumer vulnerability strategy

In response to the unveiling of Ofgem's consumer vulnerability strategy, Energy UK said:

“Energy companies spend around £300 million every year helping two million fuel poor and vulnerable households, often going above and beyond their regulated obligations. This includes taking £135 off the bills of the poorest pensioners and running trust funds for those most in need. Suppliers also run Priority Services Registers offering additional free services for customers who are elderly, sick or disabled including password schemes for home visits, and quarterly meter reads.

We know many people are worried about rising household bills. Paying for gas and electricity can be a real concern, especially for vulnerable customers. Anyone worried about paying their energy bill should contact their supplier to find out what help they could get. Alternatively, they can call the Home Heat Helpline - a free, confidential and independent service, on 0800 33 66 99.”


  • Energy UK press office - 020 7747 2941
  • Out of hours - 07500 707 327



Energy UK Small