Three million customers switch electricity supplier
3.1 million customers changed electricity supplier in 2014, latest Energy UK figures reveal today. The monthly switching data also shows that 1.1 million customers moved from a large company to a small one. Chief executive, Lawrence Slade, said the numbers represented the highest annual net gain for small suppliers since Energy UK records began and more than double the number moving to small suppliers in 2013. He said that, on average, 36 per cent of switches each month were moves to a small provider.
Lawrence Slade, chief executive of Energy UK said:
“It is great to see millions of customers have continued to hunt around for new deals in 2014. On average 266,000 customers switched electricity supplier every month, many of whom were signing up to newer companies in the market.
“We want to continue this momentum into 2015. New research has shown the average tariff price is now cheaper than it was at the start of 2014 and the industry has cut the time it takes to switch in half. There can be no better time than now to take a look at the market and see how much can be saved.”
Notes for editors
- The switching data is supplied by Electralink who provide a secure service to transfer data between the electricity market participants. The company operates the Data Transfer Network (DTN) which underpins customer switching, meter interoperability and other business processes critical to a competitive electricity market.
- The December electricity switching report is available online.
- Information about the switching process can be found online.
- The Cornwall Energy reports on competition in the energy sector is available online.
- The Ipsos MORI report on consumer experience can be read online.