The voice of the energy industry

Energy companies give millions to customers

Millions of customers will benefit from a £6 million boost to energy companies’ trust funds and chosen charities, Energy UK said today. The six largest suppliers have agreed to donate money that has been paid, but for which no energy company can be found.

No customers are out of pocket and everyone got the energy they paid for. This money built up when pre-payment customers of one supplier mistakenly paid for energy with a token or smartcard from another company. All suppliers have decided to give this money to those who need it most. This is because it was not possible to find out which supplier the money should have been paid to.
Citizen’s Advice has been working alongside energy companies to make this happen.
Lawrence Slade said:
“This is fantastic news and yet another example of energy companies’ commitment to helping their customers. 
“It is great to see this £6million added to the hundreds of thousands of pounds suppliers already spend each year to help customers in difficulty.
“Customers who are struggling to pay their energy bills should get in touch with their supplier, or contact the Home Heat Helpline 0800 33 66 99 where friendly advisors are on hand to help.”


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