The voice of the energy industry

Switching when you owe is now easier

Ten companies have actively taken steps with Ofgem to make it simpler and easier for prepayment customers, who are in debt, to switch supplier, by making changes to how they operate the Debt Assignment Protocol (DAP). The changes will enable the customer’s switch to automatically proceed, even if they are in £500 debt per fuel, by transferring the debt to the new supplier.

Lawrence Slade, chief executive of Energy UK said:

“Improvements to the operation of the Debt Assignment Protocol brings the benefits of energy switching within the grasp of more customers - even if they owe money on the meter. The energy industry is working hard to make things better for customers and today’s change to the operation of the Debt Assignment Protocol by ten companies is a further step in breaking down barriers that stop people switching.”

The companies that have signed up to improve the operation of the DAP are: British Gas, Ecotricity, EDF Energy, E.ON, First Utility, npower, Spark Energy, ScottishPower, SSE and Utility Warehouse.

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