Energy UK’s comment on the CMA initial findings
The Competition and Markets Authority (CMA) has today published a summary of its provisional findings. As a result Energy UK has commented on the CMA initial findings and remedies announcement. Lawrence Slade, chief executive of Energy UK, said:
“The energy industry recognises the need to put customers first while delivering secure, affordable and cleaner energy. Customers can save money when they shop around for deals that suit their individual circumstances. There is greater choice for customers - around a quarter of a million households switch energy supplier every month with many opting for one of around 25 suppliers vying with the established players in the market. It is easy to switch and a few minutes online could save households money and get them the deal that's right for them.
"Our members have improved openness and continue to work to make things clearer for customers who, as acknowledged by DECC among others, say, increasingly, they trust suppliers. The industry continues to develop a number of voluntary measures – such as improvements to bills and quicker switching – which have already been introduced to further support customers.
“The industry will now fully consider the report. These are not the final results and our members will continue to work closely with the Competitions and Markets Authority, government and the regulator to ensure the best outcome for all customers.”
Notes to editors
- DECC’s customer satisfaction survey can be found on the Government website.
- The IPSOS Mori research can be read on our website.
- Read the Cornwall Energy domestic market snapshot on our website.
List of voluntary measures the industry has implemented: