The voice of the energy industry

Energy UK’s comment on CAB’s first complaints league table

Citizens Advice has published its quarterly energy supplier league table, which for the first time includes complaints data of the 18 largest energy suppliers operating in the UK market. Responding to this, Lawrence Slade said:

"It is great to see a number of suppliers working hard to put their customers first. However, no one wants to see complaints spiral out of control. Most grievances are dealt with by the end of the next working day with no more than a phone call. 

"The key thing here is a range of choice comes into play when shopping around for energy. Customers  can consider fuel type, cheaper tariffs and good service when choosing their supplier. Smart meters will also significantly iron out any issues relating to billing when they roll-out in the next few years.”

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