The voice of the energy industry

Energy UK comments on latest Ombudsman Association complaints figures

In response to the Ombudsman on energy complaints Energy UK said:

"Customer service is important for energy suppliers. Companies work hard to get things right and, when things do go wrong, most complaints are dealt with by the end of the next working day with no more than a phone call. Suppliers work with the Ombudsman to resolve any issues customers may have with their supplier. 

"Some suppliers have experienced significant system issues which have exacerbated customer complaints, however as the latest numbers show complaints are falling reflecting the investment companies have been making to put customer first. 

"If any customer is concerned or has a problem with their energy supplier they should speak to their company first. 

"Increased competition means customers can choose from over 30 suppliers to find a deal and service to suit them."

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