The voice of the energy industry

Two million customers switch in 2016

Over 350,000 customers switched energy supplier last month which is a striking 47 per cent increase from May last year. This brings the total number of switches to nearly two million so far in 2016.

May’s figures show a net gain to small and mid-tier suppliers of 98,866 which is almost 30% of all switches.

The Energy Switch Guarantee - launched on Tuesday - is an industry-led initiative which aims to increase customers’ confidence in the switching process.

Lawrence Slade, chief executive of Energy UK, said:

“It’s fantastic news to see that nearly two million people have switched supplier since the beginning of the year. The new Energy Switch Guarantee will give customers the extra boost of confidence to engage in the market. Industry has been working hard to put customers at the heart of what we do, and with the CMA set to give its final recommendations, the Guarantee is certainly a step in the right direction. The aim is to reach out to those customers who have never switched before, so hopefully we’ll get millions more households engaging in the market.”

Notes for editors


Energy UK Small