The voice of the energy industry

Better billing for customers

Energy UK has published the Billing Code audit results for 2015, which show improved compliance across the industry. 
The latest results show more suppliers obtaining higher classified reports, with two Gold members, two Silver members and one Not Classified member. This is an improvement on the results from 2014, when there were two Gold members, two Bronze members, one Not Classified member. 
The code sets a high standard in billing, payments and metering to ensure customers get accurate and timely bills. This is reflected in the fact that suppliers who achieved the highest rating this year have also seen a reduction in billing complaints.
Lawrence Slade, chief executive of Energy UK, said:
“The latest audit results are testament to the work suppliers are doing to improve the standard of service for their customers. 
“Energy suppliers are striving for improved conversations with their customers. It is important for customers to check their bills and to get in touch with their supplier if they have any questions.”
The industry is actively working to be more transparent by publishing reports such as the Billing Code.
Notes to editors
About the Billing Code
The Code of Practice for Accurate Bills (“the Billing Code”) is a voluntary set of commitments which have been developed to go over and above the supplier standard licence conditions. The Billing Code only applies to domestic customers. 
History of the Billing Code
The Billing Code was developed in 2006 in response to the former energywatch’s proposal for standards in billing and Ofgem’s challenge to make bills easier to understand. The Billing Code was developed by Energy UK (formerly as the Energy Retail Association) with five of its members – British Gas, E.ON, EDF Energy, RWE npower and ScottishPower.
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