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Energy UK updated statement on incorrect reading of gas meters

Following an announcement on incorrect gas metering details, Energy UK has provided an update from its members on the customer accounts involved. Energy UK said:

“A very small number of customers have been charged the wrong amount for their gas, due to the incorrect recording of imperial and metric gas meters. Under 11,000 people (out of 23 million accounts) have either been charged too much or too little.

“Industry has signed up to a set of principles to redress those affected. Where there has been an overcharge, a refund will be issued as soon as possible.”

Notes to editors

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