The voice of the energy industry

2016: A record year for consumers switching

Switching up by nearly a million with almost five million people changing energy supplier in 2016.

The latest Energy UK electricity switching data, published today, reveals the overall number of electricity switches in 2016 reached 4.8 million. This is a record high since 2013 when Energy UK started publishing data, and up by a quarter (26 percent) on 2015.
This continues the trend of increasing overall switching figures for the past two years. The average number of monthly switches was over 400,000 in 2016.
In December, the number of switches reached 449,921, up by a third (33 percent) compared to December 2015. One in five (20 percent) of those electricity switches in December were to a smaller supplier.
The introduction of the Energy Switch Guarantee last year also helped make switching easier and provided greater confidence for customers when switching supplier. New research for the Guarantee also reveals nine in ten (89 percent) people were satisfied with the overall switching process.
Lawrence Slade, chief executive of Energy UK said:
“It is fantastic that switching levels are continuing to soar with almost five million customers changing supplier last year.
“Across the industry, energy companies are doing more to engage with all of their customers, making it easier for people to be on the right tariff whether that’s with their current supplier or by switching to one of the 40 plus suppliers active in the market. 
“The Energy Switch Guarantee also means it is simple, speedy and safe to switch so people should check to see if they are on the best deal for them and if not - switch.”
Notes to editors
  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • Around 70 per cent of the market are signatories of the Guarantee. This includes: British Gas, Bulb Energy E.ON, EDF Energy, First Utility, Flow Energy, npower, Octopus Energy, Sainsbury’s Energy, So Energy and Tonik Energy. For more information about the Guarantee:
  • The switching data is supplied by Electralink who provides a secure service to transfer data between the electricity market participants. The company operates the Data Transfer Network (DTN) which underpins customer switching, meter interoperability and other business processes critical to a competitive electricity market.
  • The data referenced in these reports is since our collection of data only.
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