The voice of the energy industry

Switching up 14 per cent on last year

New switching figures show 1.8 million switches in 2017.

The latest switching data, published by Energy UK today, reveals 501,312 customers switched supplier last month - a 14 per cent increase compared to April 2016. This is the first time there has been two consecutive months where switching has been above 500,000.

This latest data brings the total number of customers who have switched supplier this year to over 1.8 million.

As competition intensified in the last month, the numbers switching from larger suppliers to small and mid-tier suppliers represented three in ten (31 per cent), a total of 155,558 customers.

Lawrence Slade, chief executive of Energy UK said:

“Switching has been increasing year-on-year for the past three years and today’s figures continue to show more and more consumers engaging with the energy market. Further intervention would undermine many of the positive benefits that competition is delivering for consumers – including driving innovation, increasing choice and improving service.

“Today’s figures show 1.8 million customers switching to save money. I would encourage anyone who has never switched to contact their existing supplier or use a comparison service to see if they can get a better deal. Rather than being a “hassle”, the Energy Switch Guarantee means it is simple, speedy and safe to switch.”

Notes to editors
  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • Around 74 per cent of the market are signatories of the Guarantee. This includes: British Gas, Bulb Energy, Ecotricity, E.ON, EDF Energy, First Utility, Flow Energy, npower, Octopus Energy, Scottish Power, Sainsbury’s Energy, So Energy and Tonik Energy. For more information about the Guarantee:
  • The switching data is supplied by Electralink who provides a secure service to transfer data between the electricity market participants. The company operates the Data Transfer Network (DTN) which underpins customer switching, meter interoperability and other business processes critical to a competitive electricity market.
  • The data referenced in these reports is since our collection of data only and is for electricity only. These figures include both domestic & non-domestic customers.
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