The voice of the energy industry

Billing accuracy improves for millions of customers

Energy suppliers are delivering more accurate bills for millions of consumers, according to Billing Code results announced today.

The Billing Code, an initiative established in 2006 by Energy UK to drive more accurate domestic billing, has recorded year-on-year progress. Following an independent audit by PWC, today’s Billing Code results have seen one supplier attain the highest gold award, meaning they are fully compliant with all areas of the code, while three others achieved silver and one bronze. 

Suppliers are measured against five criteria: switching, meter reading, energy bills and statements, payment and refunds and back billing. 

Tina Tietjen, Independent Chair of the Billing Code said: 

“This year has been a fantastic year for the Code. As well as gaining a new member, we’ve seen one supplier achieve an award for the first time. Given the rigour of the audit process, maintaining the highest award is challenging and although we’ve had the best overall results, only one supplier was able to retain the Gold from last year. 

“Together the Billing Code members send out more than 200 million bills each year and I’m delighted that they have risen to the challenge of improving processes. In terms of taking control and keeping costs down, clear and accurate information about energy use benefits customers enormously.”


Notes to editors

  • Members of the code send over 200 million bills to customers and are independently audited on an annual basis.
  • Billing Code audit results:

  • The full results audited by PwC can be found on the Energy UK website.
  • The Billing Code was developed by Energy UK (formerly the Energy Retail Association) with five of its members – British Gas, E.ON, EDF Energy, RWE npower and ScottishPower. SSE has recently joined the code and PwC is performing a desk top review of its compliance with the code.
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