Energy UK comments on uSwitch energy billing release

Following uSwitch publishing a press release about energy billing issues, Energy UK has issued the following statement.

 

Lawrence Slade, Chief Executive of Energy UK said:

 

"Complaints in the energy industry have fallen by two million in the last year, with the government’s own tracker finding 69 per cent of consumers trust suppliers to provide an accurate bill. Companies work hard to get things right and, when things do go wrong, most complaints are dealt with by the end of the next working day with no more than a phone call.

 

"Smart Meters will bring an end to estimated billing, and help consumers understand exactly what they are spending in pounds and pence and in near real-time.”