Energy UK comments on uSwitch energy billing release
Following uSwitch publishing a press release about energy billing issues, Energy UK has issued the following statement.
Lawrence Slade, Chief Executive of Energy UK said:
"Complaints in the energy industry have fallen by two million in the last year, with the government’s own tracker finding 69 per cent of consumers trust suppliers to provide an accurate bill. Companies work hard to get things right and, when things do go wrong, most complaints are dealt with by the end of the next working day with no more than a phone call.
"Smart Meters will bring an end to estimated billing, and help consumers understand exactly what they are spending in pounds and pence and in near real-time.”
Notes to editors
- The latest complaints results for Q1 2017 showed complaints have fallen to the lowest level in three years, view the results on the Ombudsman website.
- View the Government’s Public Attitudes Survey on its website.
- Energy UK launched the Code of Practice for Accurate Bills, a series of voluntary commitments which has been developed to go beyond the supplier licence conditions and applies to domestic customers.