The voice of the energy industry

Follow in four million footsteps - September switching soars

Over 550,000 customers switched electricity supplier in September, up by nearly a half (46 per cent) on the same month in 2016.
This means over four million customers have changed electricity supplier so far this year, showing that consumer engagement in the energy market continues to grow. 
This follows recent data from Ofgem that consumer engagement in the energy market has increased (from 37% in 2015 to 41%) in 2017, with a third of switchers changing supplier for the first time in the past 12 months.
Research published last week revealed that nine in ten energy switchers were happy with the process of changing suppliers. Furthermore, over two thirds said that having the Energy Switch Guarantee - a series of commitments ensuring switches are simple, speedy and safe, made them more likely to change supplier.
Lawrence Slade, chief executive of Energy UK said:
“The energy market is rapidly transforming as competition continues to flourish and the numbers of consumers engaging in the energy market continues to grow. Over half a million consumers switching suppliers in the space of a month, shows the scale of the growing momentum.
“There are great savings to be made either by checking with your existing provider or by switching to one of over 50 suppliers in the market - So our advice to consumers is follow in four million footsteps and make sure you are on the best deal.”
Notes to editors
  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • Around 75 per cent of the market are signatories of the Guarantee. This includes: British Gas, Bulb Energy, E.ON, EDF Energy, First Utility, Flow Energy, npower, Octopus Energy, Pure Planet, Sainsbury’s Energy, Scottish Power, So Energy and Tonik Energy. For more information about the Guarantee:
  • The switching data is supplied by Electralink who provides a secure service to transfer data between the electricity market participants. The company operates the Data Transfer Network (DTN) which underpins customer switching, meter interoperability and other business processes critical to a competitive electricity market.
  • The data referenced in these reports is since our collection of data only and is for electricity only. These figures include both domestic & non-domestic customers.
  • These figures do not include internal electricity switching, statistics on this from the larger suppliers and on Standard Variable Tariffs can be viewed on the Ofgem website.
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