The voice of the energy industry

Safety Net Audit sees highest ever results

The latest results of the Safety Net Audit carried out by PwC, show all of the participating suppliers achieved the highest standard possible. 

The Energy UK Safety Net created in 2004, was part of the increasing priority Energy UK’s members place upon protecting customers in the most vulnerable situations. Suppliers are judged against 13 objectives ranging from disconnection to specialist teams to the policies and procedures in place. Under the voluntary Safety Net, signatories have pledged to never knowingly disconnect a vulnerable customer at any time of year.
The results of the Safety Net audit for 2017 show that for the first time ever, all six suppliers attained the highest ‘Gold’ award which recognises the significant efforts they have made to comply with the Safety Net commitments.
Lawrence Slade, Chief Executive of Energy UK said:
“It is brilliant to see all six Safety Net signatories achieve gold standard for the first time. This demonstrates industry’s commitment to protecting vulnerable customers. The challenge now is to raise standards further while bringing new suppliers on board and Energy UK will be working hard this year to meet that challenge.”

  • Read the full findings from the Safety Net Audit results on the Energy UK website
  • Since the Safety Net was founded, the nature of debt and disconnection in the UK energy retail market has changed beyond recognition. In 2003 there were around 16,000 disconnections of domestic customers for debt in the UK. In 2016 - the most recent year for which published data exists - there were only 210 disconnections for debt.
Energy UK Small