Energy UK responds to Ofgem back-billing announcement
Responding to Ofgem’s announcement of a ban on back-billing for energy used more than 12 months ago, Lawrence Slade, chief executive of Energy UK said:
"Energy companies take accurate billing very seriously and where there are problems, the majority are resolved within 24 hours.
“Suppliers are actively working to improve billing for their customers. That is why companies covering 80 per cent of the market have signed up to the Energy UK Billing Code to ensure greater accuracy of bills. Audit results of the code show year-on-year improvement and complaint numbers are falling.
“There are now over 8 million smart meters in UK homes and businesses bringing many benefits including an end to estimated billing, helping consumers understand exactly what they are spending in pounds and pence, in near real-time.
"If any customer is concerned or has a question about their bill they should speak to their energy supplier.”
Notes to editors
- The Billing Code, administered by Energy UK, is a thorough assessment of suppliers’ policies, procedures and practices using an independent and rigorous audit process.
- Billing accuracy improves for millions of customers (Billing code audit results)