The voice of the energy industry

Almost half a million customers switched energy supplier in March

Latest figures from Energy UK show that 474,235 customers switched electricity supplier in March.

This means that just under 1.3 million customers have switched in total during the first three months of the year. In 2017 a record 5.5 million – or 1 in 6 - electricity customers switched provider.

The figures show small and mid-tier suppliers continuing to make gains with a quarter of total switches in March being from larger suppliers to other providers.    

Confidence in switching is also high with 9 in 10 customers happy with the process according to the Energy Switch Guarantee (ESG), a voluntary industry initiative to provide additional consumer confidence in switching. The Guarantee, which now covers over 90% of the retail market, is a series of commitments to ensure switching is simple, speedy and safe. 

Lawrence Slade, chief executive of Energy UK said:

“Finding a better deal can save customers a lot of money. Either checking with your existing supplier - or seeing what’s on offer from over 60 suppliers on the market - is well worth the effort. And with the Energy Switch Guarantee in place, consumers can be sure that the process will be simple, speedy and safe.”

Notes to editors

  • To see the latest monthly switching stats, please visit Energy UK’s website
  • Over 90 per cent of the market are signatories of the Guarantee. For more information about the Guarantee: www.energyswitchguarantee.com 
  • The switching data is supplied by Electralink who provides a secure service to transfer data between the electricity market participants. The company operates the Data Transfer Network (DTN) which underpins customer switching, meter interoperability and other business processes critical to a competitive electricity market.  
  • The data referenced in these reports is since our collection of data only and is for electricity only. These figures include both domestic & non-domestic customers.  
  • These figures do not include internal electricity switching, statistics on this from the larger suppliers and on Standard Variable Tariffs can be viewed on the Ofgem website
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