The voice of the energy industry

Half a million consumers switched energy supplier in April

Energy UK’s latest figures – published today - show that half a million customers (498,197) switched electricity supplier last month, a four percent increase on March.

This brings the total number of customers who have switched supplier so far in 2018 to just under 1.8 million, keeping pace with last year, when a record 5.5 million electricity customers – one in six – changed provider.

As switching increases year on year, so too do the gains by small and mid-tier suppliers with a quarter (23 percent) of customers moving from larger suppliers to these providers.

Confidence in switching remains high with nine in 10 customers happy with the process according to the Energy Switch Guarantee (ESG), a voluntary industry initiative to provide additional consumer confidence in switching. The Guarantee, which now covers over 90 percent of the retail market, is a series of commitments to ensure switching is simple, speedy and safe.

Lawrence Slade, chief executive of Energy UK said:

“Almost two million customers have already switched supplier this year. Calling your supplier - or having a look online to see if you’re on the best deal - is one of the quickest ways going to potentially save yourself hundreds of pounds a year. And with the Energy Switch Guarantee in place, consumers can be sure that the process will be simple, speedy and safe.”


Notes for editors

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • Over 90 per cent of the market are signatories of the Guarantee. For more information about the Guarantee:
  • The switching data is supplied by Electralink who provides a secure service to transfer data between the electricity market participants. The company operates the Data Transfer Network (DTN) which underpins customer switching, meter interoperability and other business processes critical to a competitive electricity market. 
  • The data referenced in these reports is since our collection of data only and is for electricity only. These figures include both domestic & non-domestic customers. 
  • These figures do not include internal electricity switching, statistics on this from the larger suppliers and on Standard Variable Tariffs can be viewed on the Ofgem website
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