The voice of the energy industry

Over 3.2 million customers move to a better deal in 2018

Just under half a million (477,106) customers switched supplier in July according to Energy UK’s latest electricity switching figures published today. This is up by nearly a quarter (23%) when compared to July 2017 and brings the total number of switches in 2018 to over 3.2 million.

Small and mid-tier suppliers gained 182,814 customers in July – 38% of all switches. Confidence in switching remains high with nine in 10 consumers happy with the process according to research from the Energy Switch Guarantee, an industry initiative which provides customers with extra confidence in switching. The Guarantee is a set of commitments to ensure switching is simple, speedy and safe and now covers over 90 percent of the market.

Lawrence Slade, chief executive of Energy UK said:

“It is positive to see that nearly half a million customers switched to a better energy deal in July despite the record high temperatures.

“It has never been a better time to shop around or call your existing supplier to see if you could be on a better deal for you - whether that’s a cheaper deal or a green tariff or better customer service. Switching can take as little as ten minutes and, with the Energy Switch Guarantee in place, customers should feel confident it will be simple, speedy and safe.”

Notes to editors:

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • Over 90 per cent of the market are signatories of the Guarantee. For more information about the Guarantee:
  • The switching data is supplied by Electralink who provides a secure service to transfer data between the electricity market participants. The company operates the Data Transfer Network (DTN) which underpins customer switching, meter interoperability and other business processes critical to a competitive electricity market. 
  • The data referenced in these reports is since our collection of data only and is for electricity only. These figures include both domestic & non-domestic customers. 
  • These figures do not include internal electricity switching, statistics on this from the larger suppliers and on Standard Variable Tariffs can be viewed on the Ofgem website
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