The voice of the energy industry

Switching on track to beat last year’s record

Energy UK’s latest figures – published today - reveal that nearly half a million (497,050) customers switched electricity supplier in November. This brings the total number of switches to over 5.4 million so far in 2018 which is on track to break last year’s record figure – when 5.5 million customers changed supplier.

The figures also show that as a percentage share of all switches, 17 percent of customers moved from large suppliers to small and mid-tier providers last month.

Consumers continue to be happy with the switching process (9 in 10) according to research from the Energy Switch Guarantee – an industry initiative that gives consumers extra confidence to move to a new supplier.

Lawrence Slade, chief executive of Energy UK, said:

“It is great news that consumers continue to switch supplier whether in search of a better deal, a green tariff or better customer service and that switching is on track to break last year’s 5.5 million record.

“However, with the price cap coming into effect in the New Year, I’m worried that energy customers might feel a false sense of security and they might stop reaping the benefits of increasing competition and innovative services.

“With the rest of the winter ahead and temperatures already plummeting across the country, I’d encourage everyone to make sure they’re on the best energy deal for them – by getting in touch with their supplier or having a look online. And with the Energy Switch Guarantee in place consumers should also feel confident that switching will be simple, speedy and safe.

“Consumers might also want to talk to their supplier about energy efficient measures – such as roof insulation – that pay off massively when it comes to saving money on their energy bills in the long term.”


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