The voice of the energy industry

Energy UK comments on Ofgem's draft Consumer Vulnerability Strategy

Responding to Ofgem’s draft Consumer Vulnerability Strategy, Lawrence Slade (chief executive, Energy UK), said:

“We welcome the publication of Ofgem’s draft Consumer Vulnerability Strategy 2025 and look forward to working with them, government and a range of other partners to drive forward this important work. The energy sector is committed to going further to improve services for all customers, particularly those in the most vulnerable circumstances, which is why we established the independently-Chaired Commission for Customers in Vulnerable Circumstances which has just published its final report. We are now looking at their recommendations in detail but we have already committed to bringing forward a new Vulnerability Charter to build on the Commission’s report as well as existing voluntary initiatives.”

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