The voice of the energy industry

Over 440,000 customers switch in June

Energy UK’s latest electricity switching figures, published today, reveal that over 440,000 (440,323) customers switched supplier last month, down 9% on June 2018.

This brings the total number of switches to over 3 million (3,047,070)  so far in 2019 – 10% up on the same time last year when a record 5.8 million – or one in five – customers moved to a new supplier.

Research from the Energy Switch Guarantee, published last month, shows that over a third of consumers who said they haven’t switched in the last four years are happy with their current supplier’s service (39%) or with the price of the tariff (34%).

The Energy Switch Guarantee is a voluntary industry initiative set up by Energy UK in 2016 to ensure switching is simple, speedy and safe for consumers and now covers around 85% of the retail market.

Lawrence Slade, chief executive at Energy UK, said:

“Whilst our figures show there has been a significant decrease last month, switching remains up on last year, and our hope is that consumers will continue to shop around for a better deal. And with around 60 suppliers on the market, consumers have now more choice and services offered to them than ever before.”

“ I’d urge everyone to get in touch with their supplier, or have a look online, to check they’re on the best deal for them. Crucially, the best way for consumers to reduce their energy bills significantly is by using energy more efficiently – for example, by getting a smart meter or investing on energy efficient measures such as roof insulation – which could also help save our planet.”

Notes to editors:

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • The switching data is now supplied by Gemserv (starting from September 2018). Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market. Historical data up to August 2018 was provided by Electralink.
  • The data referenced in these reports is for electricity only. These figures include both domestic & non-domestic customers but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR).
  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.
  • Energy Switch Guarantee’s research was conducted by Populus in the form of an online survey with 2,816 respondents living in Great Britain who are responsible for their household’s energy supplier and it took place between 13th-17th March 2019. For more information click here.
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