The voice of the energy industry

Over half a million customers switch in August

Energy UK’s latest electricity switching figures, published today, reveal that over 560,000 (564,814) customers switched supplier last month, up 15% on August 2018.

This brings the total number of switches to over 4 million (4,138,054) so far in 2019, up 11% on the same time last year when a record 5.8 million customers switched supplier.

Research from the Energy Switch Guarantee, a voluntary initiative set up by Energy UK, found that over a third of consumers who said they haven’t switched in the last four years are happy with their current supplier’s service (39%) or with the price of the tariff (34%).

The Guarantee ensures that switching is simple, speedy and safe and covers around 85% of the retail market.

Lawrence Slade, chief executive at Energy UK said:

“With over 4 million customers switching supplier so far this year, it is positive to see that customers remain confident in switching and are reaping the benefits of increasing competition. And with around 60 suppliers on the market, consumers have now more choice and services offered to them than ever before.”

“As the weather gets colder in the next coming months, consumers will be using more energy so I’d urge everyone to get in touch with their supplier, or check online, to see if they’re on the best energy deal for them and see what savings could be made. Consumers can make further savings on their energy bills by improving the energy efficiency of their house, by either getting a smart meter or investing in energy efficient measures such as roof insulation, which will also reduce household carbon footprints.”

Notes to Editors:

  • To see the latest monthly switching stats, please visit Energy UK’s website.

  • The rise in switching figures over last few years has been as follows:

  • The switching data is now supplied by Gemserv (starting from September 2018). Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market. Historical data up to August 2018 was provided by Electralink.

  • The data referenced in these reports is for electricity only. These figures include both domestic & non-domestic customers but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR).

  • For more information about the Guarantee:

  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.

  • Energy Switch Guarantee’s research was conducted by Populus in the form of an online survey with 2,816 respondents living in Great Britain who are responsible for their household’s energy supplier and it took place between 13th-17th March 2019. For more information click here.



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