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Nearly half a million switch despite lockdown

Energy UK’s latest electricity switching figures – published today – reveal that nearly half a million customers (472,538) moved to a new supplier in April. This is a 29% decrease compared to April 2019 when a record breaking number of customers switched supplier (668,371).

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Powering the nation and supporting customers

On 19 March the energy sector agreed new measures with the Government to ensure customers are supported and remain supplied with energy through challenging times.  These new measures include additional support for those most in need including prepayment customers.  This agreement was signed by all UK domestic suppliers and will came into force immediately.

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Update from Energy UK on the COVID-19 situation

With the current lockdown in place, the energy industry has been working hard to ensure the lights are kept on and customers receive a reliable service.  We are also very conscious of the difficulties some customers might face due to the current situation, particularly those customers in vulnerable circumstances.

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