The voice of the energy industry

Energy Switch Guarantee welcomes new members

ESB Energy and Green Network Energy have joined the Energy Switch Guarantee (ESG), an industry initiative –set up by Energy UK in 2016 - to make switching simple, speedy and safe for consumers.

Research from the Energy Switch Guarantee, which covers around 85% of the market, has found that seven in 10 (70%) - of those who have heard of the Guarantee - say that it would make them more confident about switching supplier.

Pamela Taylor, Independent Chair of the Energy Switch Guarantee, said:

“I’m delighted to welcome ESB Energy and Green Network Energy to the Energy Switch Guarantee and I’m looking forward to working with them.

“Over half a million customers switch supplier on average each month – and as Energy UK’s latest figures show a record 6.4 million moved to a new supplier last year - which makes it even more important to ensure the process is seamless and further increase customers’ confidence in switching.

“The Energy Switch Guarantee and our members are committed to making switching simple, speedy and safe and ensure consumers can choose the best deal for them without worrying about their switch, losing supply or when they will receive their final bill.”

Tom Bean, Managing Director of ESB Energy, said:

“ESB Energy’s mission is to be the most innovative and easy to deal with energy supplier in Britain and help create a brighter future with great value, green energy.      

“Our membership of ESG enables us to better serve our growing customer base, allowing them to change suppliers quickly and easily. We are committed to working with others in the industry to make switching as hassle-free as possible.”

Sabrina Corbo, CEO at Green Network Energy, said:

“At Green Network Energy, we are always looking for ways to improve our customer journey. We believe that switching should be fast and reliable when you join our family, that’s why we signed up to the Energy Switch Guarantee.
“By being part of the Energy Switch Guarantee, we’re able to prove our continued dedication to excellent customer service. Further showing our commitment by giving our customers peace of mind that switching is simple and hassle-free.”

ENDS

Notes for editors:

  • For more information about the Guarantee: www.energyswitchguarantee.com
  • ESB Energy aims to be the most innovative, responsible and easy to deal with energy supplier in Great Britain. They are committed to providing customers with a range of green tariffs at an affordable price. ESB Energy is part of an ESB Group which serves over 1.3 million customers in Ireland and brings over 90 years of energy experience to the UK market. To date ESB group has invested over £2 Billion into energy assets in the UK.
  • Green Network Energy UK is an independent energy supplier, founded in 2016 in the United Kingdom to bring an Italian touch to the UK market. Currently, it serves around 650,000 residential and about 3,000 business accounts. They offer tariffs to suit different requirements, including 100% green tariffs. It plans to grow further and challenge larger UK providers.
  • The research was conducted by Populus on behalf of the Energy Switch Guarantee in the form of an online survey with 2,816 respondents living in Great Britain who are responsible for their household’s energy supplier and it took place between 13th-17thMarch 2019.

 

 

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