The voice of the energy industry

February figures find 460,000 switching

Energy UK’s latest electricity switching figures show nearly 460,000 (457,447) customers moved to a new supplier in February.

The figure represents an 18% decrease compared with February 2020 when 559,000 customers switched supplier, but is still in line with the February five-year average of 460,000.

In total, over 832,000 customers have switched electricity supplier so far in 2021 – down by 17% compared to the same time last year.

Emma Pinchbeck, Energy UK’s chief executive said:

“Like the hundreds of thousands already doing so every month, it’s worth spending a few minutes to check if you’re on the best deal or whether - either by contacting your supplier or looking at other offers in the market – you can save money on your energy bills.

“Customers should also see if their new supplier is signed up to the Energy Switch Guarantee so they can feel confident that their switch will be speedy and hassle-free.”

Notes to editors:

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • From December 2020, larger suppliers in the market are British Gas, Bulb, EDF Energy, E.ON (including npower), Octopus Energy, OVO (including domestic business of SSE) and Scottish Power. This is based on Ofgem’s revised definition of classifying all suppliers with a market share of 5% or above in either fuel as larger.
  • Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market.
  • The data referenced in these reports is for electricity only. These figures include both domestic (Profile Classes 1 and 2) & non-domestic customers (Profile Classes 3-8 and 0) but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR). Also, any switches between merged parties are considered as internal and are not counted in our switching statistics.
  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.
  • The Energy Switch Guarantee (ESG) is a set of 10 commitments – launched by Energy UK in 2016 – that makes switching simple, speedy and safe. The Guarantee covers nearly 80% of the retail energy market. Find out more on the ESG website.
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