The voice of the energy industry

Switching approaches three million mark

Over 430,000 customers moved to a new supplier in June, Energy UK’s latest electricity figures show.

This is slightly down (3%) on the switching figures in June last year but means that nearly 3 million customers have changed provider from January to June 2021 – still a 1% increase when compared to the first half of 2020.

Emma Pinchbeck, Energy UK’s chief executive, said:

“Despite the lifting of restrictions, many people might be still spending more time working at home - and using more energy - than had been normal, so I’d encourage them to get in touch with their current supplier or have a look online to make sure they keep their energy bills as low as possible.

“For those who are thinking about switching supplier but have concerns about the process, do consider choosing a provider signed up to the Energy Switch Guarantee, who have committed to ensuring that your switch will be simple, speedy and safe.”

Notes to editors:

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • From December 2020, larger suppliers in the market are British Gas, Bulb, EDF Energy, E.ON (including npower), Octopus Energy, OVO (including domestic business of SSE) and Scottish Power. This is based on Ofgem’s revised definition of classifying all suppliers with a market share of 5% or above in either fuel as larger.
  • Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market.
  • The data referenced in these reports is for electricity only. These figures include both domestic (Profile Classes 1 and 2) and non-domestic customers (Profile Classes 3-8 and 0) but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR). Also, any switches between merged parties are considered as internal and are not counted in our switching statistics.
  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.
  • The Energy Switch Guarantee (ESG) is a set of 10 commitments – launched by Energy UK in 2016 – that makes switching simple, speedy and safe. The Guarantee covers nearly 80% of the retail energy market. Find out more on the ESG website .
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