The voice of the energy industry

ENSTROGA signs up to the Energy Switch Guarantee

ENSTROGA has become the fifteenth supplier to sign up to the Energy Switch Guarantee, which commits companies to providing customers with a switch that is simple, speedy and safe. 

The energy industry is seeing ever increasing switching levels with over four million customers having changed electricity supplier already this year. The Energy Switch Guarantee, launched last year by Energy UK on behalf of the industry now covers 75 per cent of the market and is designed to provide extra reassurance to consumers, with a set of ten commitments developed by energy suppliers to guarantee a reliable and hassle-free switch.

Research published earlier this month revealed that nine in ten energy switchers were happy with the process of changing suppliers. Furthermore, over two thirds said that having the Energy Switch Guarantee in place made them more likely to change supplier.

Tina Tietjen, Independent Chair of the Energy Switch Guarantee, said:

“With over half a million customers having switched supplier last month alone, it is fantastic to see ENSTROGA making this pledge. We hope this will encourage other suppliers to follow suit, which we know will encourage even more customers to look at finding a better deal”

Jens Müller-Bennerscheidt, Chief Executive Officer, ENSTROGA said:

“ENSTROGA believes that getting the best energy service should always be simple. That is why we are pleased to demonstrate this by joining the Energy Switch Guarantee. This commitment means customers can save their energy for the important things in life and let ENSTROGA’s trained staff take care of the rest.”

ENDS

Notes to editors

  • Around 75 per cent of the market are signatories of the Guarantee. This includes: British Gas, Bulb Energy, E.ON, EDF Energy, ENSTROGA, First Utility, Flow Energy, npower, Octopus Energy, Pure Planet, Sainsbury’s Energy, Scottish Power, So Energy and Tonik Energy.
  • ENSTROGA is part of a Europe-wide family of energy companies which, for more than a decade, has been dedicated to supplying energy to homes and small businesses at competitive prices with a focus on reliability, transparency and excellent customer service. For more information about ENSTROGA: www.enstroga.co.uk
  • View the latest switching reports here.
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