The voice of the energy industry

April switching figures revealed

April’s electricity switching figures, published today by Energy UK, show a small rise compared to the previous month – although numbers remain low compared to the same time last year.

Last month 130,585 customers switched to a new supplier, a small rise compared to March (108,164) but still an 80% decrease compared to April 2021. The rise is partially explained by a 33% increase in non-domestic switches compared to last month - with the end of the financial year signalling the expiry of current deals for many businesses.        

Overall, switching numbers have been much reduced since last autumn after record wholesale prices reduced the amount of competitive deals available to customers, resulting in a large number of customers remaining on price capped ‘default’ tariffs as the cheapest option at present.

Matt Cole, the Independent Chair of Energy UK’s Energy Switch Guarantee said:

“Although there’s been a small rise in switching this month - which could result from businesses coming to the end of existing contracts with suppliers - unsurprisingly overall numbers remain low in comparison to previous years.

“Even with fewer customers switching, it’s important that they can still do so quickly and easily.  Switching – either to another provider or to another deal with your existing supplier - will also play an important role when the market recovers, which is why we are looking at how the Energy Switch Guarantee can best continue to support customers in future.”  

Notes to Editor

  1. To see the latest monthly switching stats, please visit Energy UK’s website.                      
  2. From December 2020, larger suppliers in the market are British Gas, Bulb, EDF Energy, E.ON, Octopus Energy, OVO (including domestic business of SSE) and Scottish Power. This is based on Ofgem’s revised definition of classifying all suppliers with a market share of 5% or above in either fuel as larger.                                                        
  3. Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market.                                                                                                         
  4. The data referenced in these reports is for electricity only. These figures include both domestic (Profile Classes 1 and 2) and non-domestic customers (Profile Classes 3-8 and 0) but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR). Also, any switches between merged parties are considered as internal and are not counted in our switching statistics.                                                                                                                
  5. The Energy Switch Guarantee (ESG) is a set of 10 commitments – launched by Energy UK in 2016 – that makes switching simple, speedy, and safe. The Guarantee covers nearly 80% of the retail energy market. Find out more on the ESG website.
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