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Carry on Switching in 2020

Energy UK’s latest electricity switching figures – published today – reveal that nearly 450,000 customers moved to a new supplier last month.

This represents an increase of 17% compared with January last year (382,665) and follows hot on the heels of 2019’s record figure, when 6.4 million customers switched

In total, 446,750 customers switched in January, with net gain of 81,845 (18% of all switches) for small and mid-tier suppliers from bigger providers.

Audrey Gallacher, Energy UK’s Interim Chief Executive, said:

“January has traditionally been a slow month for switching so a figure of nearly 450,000 customers shows that momentum is continuing following a record 2019.

“On average, there were 12 switches every minute last year and it’s encouraging to see more and more customers getting in the habit of saving money by looking for the best deals available from nearly 60 suppliers on the market – not forgetting the many more on top of these figures who have moved to different tariffs with their existing supplier.”

Notes to Editors

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • As OVO and SEE only completed their merger in the middle of January, they are counted as separate suppliers in these figures but this will be amended in due course.
  • The rise in switching figures over last few years has been as follows:
  • The switching data is now supplied by Gemserv (starting from September 2018). Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market. Historical data up to August 2018 was provided by Electralink.
  • The data referenced in these reports is for electricity only. These figures include both domestic (Profile Classes 1 and 2) &
    non-domestic customers (Profile Classes 3-8 and 0) but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR).
  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.