Audrey Gallacher, chief executive of Energy UK said:
“As providers of essential services and critical infrastructure, the energy industry has well-practised contingency plans in order to ensure the delivery of services.
“These are extraordinary circumstances and the industry is working closely with the Government on a daily basis to ensure there is no disruption to the generation and supply of energy to customers.
“The sector is very conscious of the potential consequences for customers confined to their homes for prolonged periods. In particular, customers in vulnerable circumstances and those on prepayment meters may need additional help and support with repayments or keeping meters topped up. Suppliers will be doing all they can to identify such customers and provide support where possible on a case by case basis.
“On behalf of its members, Energy UK is in contact with the Government, Ofgem and Citizens Advice on what actions, protections and practical steps suppliers can take to support and reassure their customers throughout the outbreak. In addition to suppliers’ efforts, the Government needs to look at providing financial support to energy customers at a time when many households will be struggling to pay for necessities and essential services.
“The industry is fully committed to providing all the help and support it can to its customers through this difficult time.”