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Energy UK responds to Citizens Advice report on prepayment meters

Responding to report from Citizens Advice on prepayment meters, Dhara Vyas, Deputy Chief Executive at Energy UK said:

“Suppliers are required to have exhausted all other options before installing a prepayment meter by warrant – only after repeated unsuccessful attempts to contact the customer to discuss repayment options and checks to ensure they do not go ahead when customers are in the most vulnerable situations.   

“Prepayment meters have long been a way of helping customers monitor and budget for their energy usage. The energy industry is very aware of the challenges millions of households are facing right now – which means difficult decisions around indebted customers as suppliers are required to try and prevent them falling further into arrears. Any increase in bad debt ultimately ends up costing all consumers more money, as it is recouped from bills.

“Energy suppliers are discussing these concerns with the Government and the regulator, including looking at options to reduce the price that prepayment customers pay.”