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Energy UK responds to Ofgem price cap announcement

Responding to this morning’s price cap announcement by Ofgem, Energy UK’s chief executive Emma Pinchbeck said:  

“Ofgem sets the price cap at a level to ensure that it’s both a fair price for customers and to cover the costs suppliers face so they can continue to provide reliable services to homes. Today’s rise reflects that the cost of buying energy – by far the biggest part of the bill – has risen significantly over the last few months. It also includes a greater allowance for debt given the difficulties many customers are facing in paying bills at present.  

“Suppliers have been doing everything they can to support households through this difficult period – increasing the amount of payment holidays, agreeing repayment plans as well as providing emergency credit to prepayment customers. Any customers experiencing financial difficulties should contact their energy supplier.”