Responding to the Government’s Energy Retail Strategy (and related documents) published today, Energy UK’s Chief Executive, Emma Pinchbeck said:
The energy retail sector has changed beyond all recognition in recent years – and will continue to do so at even greater speed for the benefit of customers – and yet this strategy, which should be looking to the future, is stuck in the past.
“Retailers are playing a crucial role in helping deliver Net Zero, supporting customers as they switch to electric vehicles and low carbon heating systems and guiding them through the smart tariffs and technologies that will benefit them. In the net zero energy system, there will be a different, two-way relationship between suppliers and their customers but the proposals around switching risk undermining that future.
“It’s disappointing and concerning that the Government’s approach to the retail sector threatens to cut across their own decarbonisation strategy.”