The Vulnerability Commitment came into effect at the start of 2021 with signatories committing to improving the standard and consistency of support they provide to vulnerable households.
Igloo Energy joins 13 other suppliers serving nearly three quarters of the domestic market who have signed up to the Vulnerability Commitment.
Steve Crabb, Chair of Energy UK’s Vulnerability Commitment, said:
“I’m delighted to see the coverage of the Vulnerability Commitment grow with the addition of Igloo Energy to the group of signatories. The Commitment makes a real difference to the lives of energy customers who are at risk of vulnerability by encouraging suppliers to innovate, collaborate with charities and other experts, and work with customers themselves to drive continuous improvement in the services they offer.”
Henry Brown, Co-Founder of Igloo Energy
“We are pleased to be a part of Energy UK’s Vulnerability Commitment as we strive to treat all our customers fairly, as well as providing additional support and reassurance to those households who are in a vulnerable situation. By signing up to the commitment we hope to continue to improve on our standards of service to enable our customers to have the best experience possible.”
- Energy UK launched the Vulnerability Commitment in December 2020 to take effect from 1st January 2021
- Here is a link to the full set of principles and commitments which form the Vulnerability Commitment
- The commitment was a recommendation of the independently-chaired Commission for Vulnerable Customers as part of its final report
- Any supplier can sign up and we have worked across members and non-members of Energy UK
- Suppliers that are signed up to the Vulnerability Commitment will be eligible to receive three stars under the “Customer Guarantees” section of the Citizens Advice energy supplier rating