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Nearly half a million switch in November

Energy UK’s latest electricity switching figures show that 490,460 customers moved to a new supplier last month, just 2.5% fewer than in November 2019.

Nearly 5.5 million customers have switched supplier so far in 2020, only down by 6.5% compared to this time last year.

Emma Pinchbeck, Energy UK’s chief executive said:

“With the Energy White Paper published this week looking at ways of further increasing customer engagement with their energy use, it’s good to see that nearly half a million customers last month actively sought out a good deal. And even in a year where people’s attention has understandably been on other issues, nearly 5.5 million customers have switched during 2020.

“With winter here and many of us spending more time indoors due to the ongoing restrictions, it’s well worth spending a few minutes to check you’re on the best deal – either by contacting your own supplier or shopping around to see what’s offer in a very competitive market.

“I’d also urge everyone who can to consider making their homes more energy efficient, for example by applying for the Green Homes Grants scheme. This is still the best way to help save money on bills in the longer term and reduce our contribution to climate change by cutting emissions from our homes.”


Notes to editors:

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • Check if you qualify for the Green Homes Grant and apply for the Government’s scheme here.
  • Larger suppliers in the market consist of British Gas, EDF Energy, E.ON (including npower), OVO (including domestic business of SSE) and Scottish Power, reflecting recent mergers. Any switches between the merged parties are considered as internal and are not counted in our switching statistics which only capture external switches. The non-domestic business of SSE is considered a small and mid-tier supplier.
  • The switching data is now supplied by Gemserv (starting from September 2018). Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market. Historical data up to August 2018 was provided by Electralink.
  • The data referenced in these reports is for electricity only. These figures include both domestic (Profile Classes 1 and 2) & non-domestic customers (Profile Classes 3-8 and 0) but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR).
  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.