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Switching rebound continues in April

Energy UK’s latest monthly electricity switching figures show 657,000 customers moved to a new supplier in April – the second highest number recorded in a month by Energy UK.

The figure represents a significant increase of 39% compared with April 2020, when 472,000 customers switched supplier.

So far in 2021, over 2.1 million customers have moved to a new supplier, up by 3% compared with this time last year and slightly ahead of switching levels in 2019 when a record 6.4 million customers switched supplier.

Emma Pinchbeck, Energy UK’s chief executive said:

“It’s encouraging to see switching go from strength to strength, particularly after the big increase we saw last month, and even overtake pre-pandemic levels.

“Shopping around to see what’s on offer from your own supplier or on the wider market can help save hundreds of pounds – important as we come out of lockdown and see other costs, like transport and leisure, increase.

“Those looking for a speedy, simple and safe switch can check if their new supplier is signed up to the Energy Switch Guarantee for added peace of mind.”


Notes to editors:

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • From December 2020, larger suppliers in the market are British Gas, Bulb, EDF Energy, E.ON (including npower), Octopus Energy, OVO (including domestic business of SSE) and Scottish Power. This is based on Ofgem’s revised definition of classifying all suppliers with a market share of 5% or above in either fuel as larger.
  • Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market.
  • The data referenced in these reports is for electricity only. These figures include both domestic (Profile Classes 1 and 2) and non-domestic customers (Profile Classes 3-8 and 0) but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR). Also, any switches between merged parties are considered as internal and are not counted in our switching statistics.
  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.
  • The Energy Switch Guarantee (ESG) is a set of 10 commitments – launched by Energy UK in 2016 – that makes switching simple, speedy and safe. The Guarantee covers nearly 80% of the retail energy market. Find out more on the ESG website.