The voice of the energy industry



Gas and electricity suppliers know that energy bills going back months or even years, known as back-bills, can be a concern for customers.

Back-billing commitments

Both the customer and the supplier have responsibilities with regards to billing. But where a microbusiness customer has taken all reasonable steps to avoid the need for back-billing, suppliers have committed to limit any back-bill to three years for electricity bills, and to four to five years for a gas bill. This is a minimum standard and in many cases suppliers have voluntarily gone beyond this to offer greater protection to their micro business customers.

From 1 November 2018, new standard licence conditions for suppliers of microbusinesses comes into effect that limits any back-bill to 12 months for both electricity and gas bills. The voluntary standards will, therefore, be closed as of 1 November 2018.

Further information

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