In response to Consumer Futures’ Energy Companies Complaints League Table, Energy UK said:
“The vast majority of energy customers are happy with the service they get with only around one in every fourteen hundred customers likely to need to contact their supplier about a problem. Most complaints only need a phone call to sort out – around four out of five queries are resolved by the end of the next working day - but, if the problem cannot be resolved, the energy ombudsman is there to ensure problems get fixed.
Following the release of the opposition's Energy Green Paper, Powering Britain, Energy UK said:
“Powering Britain means increased competition, attracting international investment, rebuilding trust and a better deal for customers. Energy UK and its members are up for change but it has to honest and real.
Energy UK Annual Conference – 12 November 2013
The new energy debate is about who pays, how much and for what, Angela Knight said at the Energy UK Annual Conference today. Mrs Knight said that the story had moved on from the old 'trilemma’ decarbonisation, energy security and affordability but needed everyone to work together to create the environment where the UK was working to build a better energy future.
To coincide with the Energy UK Annual Conference, Energy UK is launching Energy Made Clear, a new simple to understand website that explains the ins and outs of the energy industry.
The energy industry can sometimes be tricky to understand. Energy Made Clear gives transparent and useful information ranging from the help available with bills, methods to save energy and how to switch suppliers. At a time when energy has become the subject of a very public debate it is more important than ever to ensure that consumers are made a part of the discussion.
The energy industry is aware that sometimes things can go wrong and knows that the public need to know that there is help available if this happens.
Angela Knight, Chief Executive of Energy UK said;
“The launch of Energy Made Clear is an important step forward in the rebuilding of trust between the public and the energy industry. Many people are not aware of the help that is available to them when they get into difficulty. Energy Made Clear will make it easier to people to understand how the industry works and get the help they need if they need it.”
Please see www.energymadeclear.com for further information.
Following the release of the Environment Agency’s Sustainable Business Report 2012, Energy UK said:
“The power sector is subject to a very high level of environmental regulation and public scrutiny. We are therefore very pleased to see that the Sustainable Business Report 2012 shows that the sector is a consistently high performer in terms of compliance with Environmental Permits. There were no serious pollution incidents in 2012 and none of the sites are causing concern to its local community.
As people prepare for the cold winter ahead, new research reveals 3.6 million households in Great Britain are eligible for assistance from their energy supplier. The findings from Home Heat Helpline (0800 33 66 99), also outline local authorities throughout Britain that have the largest number of qualifying households.
This Small Business Saturday, the energy industry have made fresh commitments to help micro business customers.
In response to the Financial Conduct Authority and Ofgem finding no evidence of wholesale gas market manipulation Energy UK said:
“Energy UK and its members are pleased that the FCA and Ofgem have concluded that there is no evidence of market manipulation. When this problem first arose, our members put out statements confirming they were not involved.
In response to Which? research on consumer trust, Energy UK said:
"Rebuilding public trust in the market and improving customer service is incredibly important and high on each company’s agenda. Energy companies have been working hard on making energy bills clearer, making it simpler to switch between energy suppliers and reducing the number of tariffs, so people find the best deal for them.”
In response to today’s annual energy statement, Energy UK said: