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Switching is simple for everyone

"Switching energy suppliers is simple for everyone." Angela Knight, chief executive of Energy UK, said today.

As industry regulator, Ofgem, set out the benefits tenants could get from shopping around Mrs Knight emphasised how straightforward energy companies have made it to switch.

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Energy savings tips for students

Energy saving - no degree required!

As students start heading back to University, or start University for the first time, Energy UK has plenty of helpful tips to save energy, keep warm in student accommodation, and save money for those essential student expenses.

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Adverse weather - what to do if your power supply is affected

Given the adverse weather conditions hitting large parts of the UK at the moment, it is important to stay safe and know who to contact if you have problems with your energy supply.

If you lose power you should contact your distributor. When calling, make sure that you have a bill to hand as quoting your account number can speed up the process.

If you smell gas or think that you have a gas leak, immediately open all windows and doors and extinguish any naked flames. Then, call the Gas Emergency Services free on 0800 111 999.

Read our guide on how to find out who your distributor is, and how to contact them (PDF 80KB).

Energy UK responds to DECC's Gas Security of Supply announcement

Following a written Ministerial statement from DECC on gas security of supply, Angela Knight, Chief Executive of Energy UK, said:

"We have been supportive of Government’s need to investigate whether we can be sure of a reliable and secure gas supply and it comes as no surprise to us that they have found the gas market to be well-functioning and in good shape to weather the upcoming winter and beyond.

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Energy UK comments on energy bills

Prior to the Opposition day debate on energy bills, Angela Knight, Chief Executive of Energy UK, said:

“Parliament should take this opportunity for an open and honest debate about energy from generation through to the household bill.

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Energy UK response to Ofgem's new Standards of Conduct for small businesses

Responding to Ofgem's announcement on new supplier Standards of Conduct for small businesses, Angela Knight, Chief Executive of Energy UK, said:

“Energy suppliers support the introduction of new standards of conduct which reinforces their commitment to treat their small business customers fairly and openly. The energy suppliers have all made public commitments across the summer and we are working closely with customers, government, the regulator and others to set out in some detail how the new arrangements will work.

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Electricity theft: 'Theft is theft and the main focus should be on catching the criminals'

As Ofgem's consultation into Tackling Electricity Theft ends, Angela Knight, Chief Executive of Energy UK, said:

"Ofgem is in danger of looking too much down the wrong end of the telescope on energy theft. Of course the energy suppliers have a part to play in reducing the theft of electricity, just as shops and supermarkets have a role in trying to stop shoplifters. But theft is theft and the main focus should be on catching those who bypass meters, particularly when they use the electricity for criminal activity like growing cannabis.

"Energy suppliers take their responsibility to detect and prevent electricity theft very seriously and already have steps in place to protect honest customers and prosecute the criminals responsible. All suppliers will continue to work closely with the necessary authorities and Ofgem to tackle theft whether its electricity or gas. If you suspect your meter has been tampered with, contact your supplier as a matter of urgency."

Energy UK comments on Ofgem's Standards of Conduct

Responding to Ofgem's introduction of new 'Standards of Conduct', Angela Knight, Chief Executive of Energy UK, said:

“Energy suppliers are ahead of the game in making tariffs simpler and have already made them easier to understand and easier to compare as part of their moves to put the customer first.

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Energy UK comments on ONS figures showing a drop in energy consumption

In response to the ONS figures on energy consumption, Energy UK said:

"It is good news in the current climate that customers are using less energy, and the regulator is currently consulting on the adjustment of their average consumption figures as a result of this. This fall in consumption shows how effective it is to insulate your home. Britain’s homes are notoriously leaky and energy companies have been busy improving properties to make them warmer and easier to heat.

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Energy UK on profits in the industry

Responding to the Labour party's energy statement, Angela Knight CBE, Chief Executive of Energy UK, said:

“This is a disappointing and inaccurate bashing of an industry which brings heat and light to 27 million homes and business, pays billions each year to the Exchequer and creates employment for over 600,000 people.

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Customers urged: claim £135 discount on energy bills

As Britain enjoys its warmest summer for years, people worried about next winter’s energy bills are being urged to apply now for a £135 discount.

The Warm Home Discount rebate, which is given each winter automatically to less well-off pensioners, gives those who qualify a discount of £135 off their electricity bill in winter. Yet other customers – and not just older customers - who are struggling with their bills can apply for the discount too.

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