Energy companies try and make sure individual customers’ money gets back to its rightful owners. However, more commonly energy companies are owed many times more money by people who leave unpaid debts behind them.
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Responding to Ofgem’s publication of new trading rules, Energy UK said;
"The energy industry believes a better working wholesale market can bring about better results for our customers. The energy industry is committed to an open, competitive market and will continue to trade fairly so customers get a good deal and real choice. The sector, across members of all sizes, has worked with Ofgem on these measures and will continue to be active partners as the reform package rolls out. Ofgem already receives information about costs and trading and we are working together on ways to make our information more easily and widely available."
The government has unveiled a series of announcements about carbon capture and storage to coincide with the Cabinet visit to the Northeast of Scotland today.
Energy UK said: “Carbon capture and storage is an important technology for dealing with carbon emissions from energy and other industries. It has been discussed for years but today’s announcement brings it closer by granting the funds for the planning stage for a full scale trial. This project promotes low carbon technologies and will help provide Britain with secure, affordable and sustainable energy into the future as well as creating a continued future for the North Sea.”
Responding to the Which? report on customer complaints, Energy UK said:
“No industry wants unhappy customers but when you are dealing with nearly 27 million customers things can occasionally go wrong. Energy companies put a great deal of effort into resolving any problems their customers may have and most complaints are fixed within a couple of working days and with no more than a phone call.
Energy UK said: “Getting help to find the best energy deal is a good thing but small businesses need to be protected from crooks trying to rip them off. We believe cracking down on the minority of rogue brokers will make costs clearer, improve customer trust and help customers make better energy choices.
New switching figures show more and more people taking advantage of competition in the energy industry. There is more choice when it comes to energy supplier making it easier for customers to compare deals and find one which suits their individual needs.
"These figures are not new and have been in the public domain some time. The large energy companies already provide the regulator with a full breakdown of their business costs and operating margins.
In response to the Labour's statement on children in fuel poverty, Energy UK said:
Citizens Advice launches week long campaign to help consumers cut hundreds of pounds from energy bills.
Big Energy Saving Week will run from 27-31 January and will help consumers take practical steps to make cuts to their bills by checking they are on the best deal, switching tariff or supplier and taking up help to insulate their homes and reduce their energy usage.
Responding to the European Commission’s proposals for a 2030 Climate and Energy Framework published today, Energy UK said:
“Energy costs are, on average, less in the UK than other EU countries. But, it is a real concern that Europe is becoming progressively out of step with the countries with which it trades.