Energy UK blogs
Our blogs provide all the latest information and updates on the work we're doing, and news on energy industry issues.
Energy suppliers never want to see any of their customers having their energy supply cut-off, particularly those customers who may find themselves in vulnerable circumstances. It was in this spirit in 2004 that the Energy Retail Association (now part of Energy UK) established the Safety Net for vulnerable consumers. At its core the Safety Net is a pledge by the larger six suppliers to never knowingly disconnect a vulnerable customer.
The Chinese proverb of living in interesting times has been used and abused over recent months. To cast your mind back to the world before 23 June - precisely one month ago - gets harder each day.
The Energy Switch Guarantee launched last week, and whilst it has been a long time coming for me, I think it represents a fairly sudden development in consumer engagement in the industry. The Guarantee contains ten commitments which are designed to empower consumers by de-mystifying the process of switching energy supplier and outlining what they can expect from their energy supplier during the switch.
The future of large scale gas generation is much talked about from an electricity perspective. Will the capacity market deliver investment in such plant? Can returns be made at lower load factors? Do gas plant have a long term future or are they just a bridge to other providers of back up for intermittent renewables? Can ancillary services contracts boost income?