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Publications / Reports

2023 Vulnerability Commitment Good Practice report

Energy UK publishes the third edition of its Vulnerability Commitment Good Practice report, showing how energy suppliers have used innovation and data to help support customers in vulnerable circumstances. 

The Vulnerability Commitment was launched by Energy UK in 2020 as a voluntary industry initiative signed by 13 suppliers, covering more than 90% of the UK domestic retail market.

Read press release here.

To read an HTML text-only webpage version please click here.