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Insights

Information for businesses

This page contains information for businesses (non-domestic customers). If you’re a domestic customer, follow this link for information.

Businesses of all sizes have been affected by high energy bills, driven by volatility in the international price of gas.

Regulation for non-domestic (business) customers and domestic customers (households) differs. Unlike domestic contracts, business contracts vary depending on the contract length, risk profile of a business, and usage pattern.

How the non-domestic market works


Ways businesses can reduce bills

Energy efficiency

The Government provides advice that can improve the energy efficiency of your business, helping you save money, protecting against potential future energy price increases and enhancing productivity.


Onsite generation

  • Investing in onsite generation also reduces bills, and can provide extra income for businesses.
    • The Smart Export Guarantee Scheme pays businesses for electricity produced and exported to the grid. It is available to small-scale, low-carbon generators (onshore wind and solar up to 5MW, Micro CHP up to 50kW and anaerobic digestion)
    • The YouGen website can help find installers for renewable energy generation
Aerial view of solar panels on factory roof. Blue shiny solar photo voltaic panels system product

Air conditioning heat pump outdoor unit against brick wall

Upgrading heating

  • Gas heating can be expensive and businesses may be able to save by switching to other forms of heating.
  • Through the Boiler Upgrade Scheme, £450 million of grant funding is available over three years from 2022 to 2025. Acting on behalf of property owners, installers can apply for:
    • £5000 off the cost and installation of an air source heat pump
    • £5000 off the cost and installation of a biomass boiler
    • £6000 off the cost and installation of a ground source heat pump, including water source heat pumps

Seeking further help

  • Businesses should contact their supplier if they are struggling to pay, and make them aware of their situation. Suppliers can advise on where extra support may be available, and may be able to offer payment plans but this is agreed on a case-by-case basis
  • The Business Debtline is a free, confidential debt advice service for the self-employed and small businesses. You can access Business Debtline by phone, webchat, or get advice through the website
  • Businesses may also be able to cut costs by switching supplier where possible.
Business Debtline

Support where there is no resolution with the supplier