Responding to yesterday’s roundtable with Government, suppliers and consumer groups to address consumer debt, Energy UK’s chief executive, Emma Pinchbeck said:
“It was a very positive meeting because all those in attendance – suppliers, Government, consumer groups and the regulator – were on the same page about the need to do everything possible to support customers this winter and the fact that we each have a role to play in making this happen.
“Energy debt is at a record level and it was good to hear the Minister recognise the increasing challenge this is presenting to both customers and the industry.
“Suppliers already provide a range of financial and other support to customers, on top of that provided through statutory schemes, and are keen to build on today’s meeting and work together on ways to provide extra help to those customers who will need it this winter. One area of agreement was on the need to collectively reinforce and signpost to people the advice and support available already from industry and charities.
“It was also welcome to have conversations about what needs to be done over the longer-term from enduring targeted support for customers – and the crucial role better data sharing must play in that – through to reducing bills permanently by making more homes energy efficient.”
ENDS
Notes to editors
- Chart to show customer energy debt and arrears 2018 – 2024 (Ofgem figures).
- Energy UK’s Vulnerability Commitment is a voluntary set of principles and commitments from energy suppliers to support customers in vulnerable circumstances in addition to existing industry regulations.